Wednesday February 8, 2012

FREQUENTLY ASKED QUESTIONS


CUSTOMER SERVICE

privacy:

Chantellesale.com protects your privacy. We will never sell or give any identifiable information about you to any third party without your approval. If you e-mail comments to us we may use them for editorial purposes or in promotional advertising and/or marketing materials.

payment information:

Payment options:- For your shopping convenience, Chantellesale.com accepts American Express, Discover, VISA and MasterCard.

product information:

Products displayed on the Site can be delivered only within the 48 states. Prices are valid and effective only in the United States. We have tried to accurately display the colors of our products on the Site. However, the colors you see will depend on your monitor and its settings. We cannot guarantee that your monitor's display will be accurate.

product availability:

We carry inventory for every product we sell. This means we can have the items you ordered on your doorstep in a timely manner. If for some reason the product is not available to ship within 48 hours you will be notified. At that time you will have the option to cancel your order or wait for its arrival.

Reservation to Cancel or Change Order:

We reserve the right to cancel an order for whatever reason. Also, in the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, we reserve the right to cancel or refuse orders for the product at the incorrect price. We are not responsible for typographical or pricing errors. Backordered items will be cancelled and notice will be sent to the customer.

disclaimer:

Chantellesale.com makes no warranty, either expressed or implied, including without limitation, any warranty of merchant ability or fitness for a particular purpose. This disclaimer in no way alters the terms of any manufacturer's warranty that comes with the products purchased from us. Chantellesale.com shall have no liability to you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use of or inability to use the products, and in all cases our liability is limited strictly to replacement, or repair or the value of the products purchased. State laws vary and certain parts of this disclaimer may not apply to you. Chantellesale.com does not warrant that its site, servers or e-mail sent from Chantellesale.com are free of VIRUSES or other harmful components.
Chantellesale.com will not be liable for any damages of any kind arising from the use of this site including but not limited to direct, indirect, punitive, incidental and consequential damages.

copyright:

All content included on this site, such as graphics, icons, text, button icons, logos and/or images are the property of Chantellesale.com or its content suppliers. All content, all software used on this site is the property of OnlineMall or its software suppliers and/or any compilation of all content on this site is the exclusive property of Chantellesale.com is protected by United States and international copyright laws.

SATISFACTION GUARANTEE

defective returns:

Email within 3 DAYS of receiving damaged or defective merchandise for an immediate replacement. All merchandise is guaranteed to be free from defects or damages during delivery.

out of stock items:

We do our best to prevent items from becoming out of stock, however on rare occasions, items could become out of stock. If this happens you may choose to get a COMPLETE 100% REFUND, exchange with different item, or wait for the next shipment of new items to restock.

our guarantee:

We stand behind every item we sell and we strive to offer only the finest products available and we make every effort to meet your high standards for quality products, accurate auction descriptions, reliable shipping, and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately and your problem will cheerfully be corrected.

Shipping and handling

Shipping is a fixed amount for UPS Ground for the 48 United States. That does not include shipping to Alaska, Hawaii, Puerto Rico, Guam, APO and APE. Just about every item will be shipped within 1-2 business days, following receipt of payment. Please allow 7-10 business days for delivery.

claims

lost orders:

It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, please call Chantellesale.com at once.

returns and exchanges:

No Returns are accepted without our written authorization. Feel free to contact us if you may have any questions before placing any orders. We regret shipping costs are not refundable. Returned merchandise must be sent to us prepaid, we cannot accept freight collect items. Please remember all returned merchandise must be unworn, unused, and in their original condition with the tags still attached You will need to enclose your order/invoice number and/or a copy of your RMA e-mail with your return. For your protection, please use United Parcel Service or insured parcel post for return shipments.