FREQUENTLY ASKED QUESTIONS
CUSTOMER SERVICE
privacy:
Chantellesale.com
protects your privacy. We will never sell or give any identifiable
information about you to any third party without your approval. If you
e-mail comments to us we may use them for editorial purposes or in
promotional advertising and/or marketing materials.
payment information:
Payment options:- For your shopping convenience,
Chantellesale.com accepts American Express, Discover, VISA and MasterCard.
product information:
Products
displayed on the Site can be delivered only within the 48 states.
Prices are valid and effective only in the United States. We have tried
to accurately display the colors of our products on the Site. However,
the colors you see will depend on your monitor and its settings. We
cannot guarantee that your monitor's display will be accurate.
product availability:
We
carry inventory for every product we sell. This means we can have the
items you ordered on your doorstep in a timely manner. If for some
reason the product is not available to ship within 48 hours you will be
notified. At that time you will have the option to cancel your order or
wait for its arrival.
Reservation to Cancel or Change Order:
We
reserve the right to cancel an order for whatever reason. Also, in the
event a product is listed at an incorrect price due to typographical
error or an error in pricing information from our suppliers, we reserve
the right to cancel or refuse orders for the product at the incorrect
price. We are not responsible for typographical or pricing errors.
Backordered items will be cancelled and notice will be sent to the
customer.
disclaimer:
Chantellesale.com
makes no warranty, either expressed or implied, including without
limitation, any warranty of merchant ability or fitness for a
particular purpose. This disclaimer in no way alters the terms of any
manufacturer's warranty that comes with the products purchased from us.
Chantellesale.com shall have no liability to you or any third party for
special, incidental, indirect, exemplary or consequential damages or
any other economic hardship arising out of the use of or inability to
use the products, and in all cases our liability is limited strictly to
replacement, or repair or the value of the products purchased. State
laws vary and certain parts of this disclaimer may not apply to you.
Chantellesale.com does not warrant that its site, servers or e-mail sent
from Chantellesale.com are free of VIRUSES or other harmful components.
Chantellesale.com will not be liable for any damages of any kind arising
from the use of this site including but not limited to direct,
indirect, punitive, incidental and consequential damages.
copyright:
All
content included on this site, such as graphics, icons, text, button
icons, logos and/or images are the property of Chantellesale.com or its
content suppliers. All content, all software used on this site is the
property of OnlineMall or its software suppliers and/or any compilation
of all content on this site is the exclusive property of Chantellesale.com
is protected by United States and international copyright laws.
SATISFACTION GUARANTEE
defective returns:
Email
within 3 DAYS of receiving damaged or defective merchandise for an
immediate replacement. All merchandise is guaranteed to be free from
defects or damages during delivery.
out of stock items:
We
do our best to prevent items from becoming out of stock, however on
rare occasions, items could become out of stock. If this happens you
may choose to get a COMPLETE 100% REFUND, exchange with different item,
or wait for the next shipment of new items to restock.
our guarantee:
We
stand behind every item we sell and we strive to offer only the finest
products available and we make every effort to meet your high standards
for quality products, accurate auction descriptions, reliable shipping,
and exceptional customer service. If you should experience a problem,
question or concern, please contact us immediately and your problem
will cheerfully be corrected.
Shipping and handling
Shipping
is a fixed amount for UPS Ground for the 48 United States. That does
not include shipping to Alaska, Hawaii, Puerto Rico, Guam, APO and APE.
Just about every item will be shipped within 1-2 business days,
following receipt of payment. Please allow 7-10 business days for
delivery.
claims
lost orders:
It
doesn't happen often, but carriers such as UPS, truck lines and Parcel
Post do lose orders. If you have placed an order and have not received
it in a reasonable period, please call Chantellesale.com at once.
returns and exchanges:
You
can return an item within 7 days of receipt of goods for a full credit
towards your next purchase or for a refund of the purchase price less a
5% restocking fee. You will need to contact us for a RMA number, we
will not accept any returns without a RMA number and we regret shipping
costs are not refundable. Returned merchandise must be sent to us
prepaid, we cannot accept freight collect items. Please remember all
returned merchandise must be unworn, unused, and in their original
condition with the tags still attached You will need to enclose your
order/invoice number and/or a copy of your RMA e-mail with your return.
We will issue a full refund for the purchase price less a 5% restocking
fee on any product you return that meets these above conditions. For
your protection, please use United Parcel Service or insured parcel
post for return shipments.
